Well… make your touch point 

Sometimes, your response to new market opportunities or adaptation to new trends means creating a new experience in an entirely new location, or innovating the experience of an existing space. This starts with getting the concept right. We’ll help you to create a brilliant vision for space & experience to make your ideas and plans more tangible, and help you attract and guide partners such as investors, boards, real estate developers, architects and more.

We can help you improve your existing operation/touchpoint/experience for increased effectiveness and higher customer satisfaction. We can create new touchpoints or improve existing ones. We can provide you with an inspiring vision and concept that is in line with your brand meaning, to make new ideas and plans for experience locations more tangible. We can also help you achieve technological enhancements in the Customer Journey (phygital) as you connect  online and offline experiences through touchpoints, and improve the service experience with immediacy, immersion and inter-activity. We can also help with your partner definition as you choose the types of partners best suited to developing an experience location or touchpoint.

Services:

CUSTOMER JOURNEY & TOUCH POINT CREATION

• Mapping the customer journey across all levels of the brand experience.
• Applying peak-end rule definition to the journey

Vision for Space and Experience

This is where it all starts: your strategic goals, brand vision and ideas transformed into a profound concept. Brought together in a document where story and theory meet the design base. Ready to spread for further elaboration to your team and stakeholders.

• Experience Concept
• Establishing and defining design principles
• Translating brand identity into spatial identity
• Materialisation concept
• Phygital Experience concept
• Partner Definition
• Inspiring concept book.

Phygital Experience:

• Digital and Physical Journey/
  Touchpoint Integration